Privacy Policy

1. Who we are

MOGL is a brand of SHREWDY AU PTY LTD (ABN 62 666 871 905), an Australian property buyers’ agency. In this policy “MOGL”, “we”, “us” and “our” mean SHREWDY AU PTY LTD.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information across mogl.com.au, the MOGL investment calculator at app.mogl.com.au, our forms, our booking calendar, and the services we deliver to clients. It also covers information we hold from before our July 2026 rebrand, when we traded as Shrewdy.

2. What we collect

We only collect what we need to answer your enquiry, deliver our services, or run and improve the website. Depending on how you deal with us, that may include:

Identity and contact details

• Name, email address, phone number, and postal or property address.
• Your employer or occupation, if you tell us.
• Your relationship to a person you refer to us, if you use the Insider referral form (and that person’s name and contact details).

Financial and property information

Because we help you buy property, some of what we collect is financial. Our forms and consultations may ask for:

• Your approximate household income, savings, available equity and purchase budget.
• Your borrowing capacity or pre-approval status, and the name of your broker or lender.
• Properties you already own, your investment goals, timeline and risk tolerance.
• For clients: details needed to complete a purchase, such as ownership structure (personal, trust or SMSF), your conveyancer and accountant, contract and settlement details, and inspection reports.

We do not ask for bank account numbers, card numbers, tax file numbers or passwords through our website forms. Please don’t send them to us by email either; if a transaction ever needs them, they go directly to your lender, conveyancer or a secure document platform, not to us.

Website and technical data

• Pages visited, time on page, referring site, approximate location, device and browser type.
• Cookie and tracking identifiers from the analytics and marketing tools listed in section 7.
• Form submissions, meeting bookings and, if you consent, recordings or transcripts of consultations.

Sensitive information

We don’t seek sensitive information (health, ethnicity, religion, political views and the like). If you volunteer it, for example a health reason behind your timeline, we only hold it with your consent and only for the purpose you gave it.

3. How we collect it

• Directly from you: website forms, the booking calendar, email, phone, video consultations, and documents you send us.
• Automatically: cookies and analytics when you use the website or calculator.
• From third parties, with your knowledge: your broker, conveyancer, accountant or property manager during an engagement; publicly available property data (for example listing portals, valuation estimates and government records) when we research a purchase; and a person who refers you to us via the Insider program.

If you give us someone else’s details (a partner, or a referral), please make sure they know you have and that they can read this policy.

4. Why we use it

We use personal information to:

• Respond to your enquiry and book, hold and follow up consultations.
• Assess whether our services suit your situation, and prepare a buying brief, suburb research, investment analysis or purchase strategy for you.
• Deliver buyers advisory services: searching, inspecting, negotiating, coordinating with your broker and conveyancer, and managing settlement.
• Send you the information you request (info pack, service guide, reports) and, with your consent, market updates and newsletters.
• Operate the Insider referral program and any membership perks.
• Run, secure and improve the website and calculator, including analytics and measuring advertising.
• Meet legal obligations, including record-keeping, anti-money-laundering checks where required, and responding to lawful requests.

We don’t sell personal information, and we don’t receive commissions from developers, sales agents or builders for sharing it.

5. Who we share it with

We share personal information only where needed to do the things above, with:

• Service providers that run our systems: HubSpot (CRM, forms, email, meeting bookings and website tracking), Google (Analytics, Tag Manager, Workspace), Vercel (website hosting), Supabase (calculator accounts and saved analyses), Meta (advertising measurement) and Elfsight (review display). These providers process data on our behalf under their own privacy and security terms.
• Your professional team, at your direction: your mortgage broker, lender, conveyancer or solicitor, accountant, building and pest inspector, and property manager, so a purchase can proceed.
• Selling agents and vendors: only the details needed to make an offer or exchange contracts on your behalf.
• Contractors and staff who work for MOGL, bound by confidentiality obligations.
• Regulators, courts and law enforcement where the law requires it.

Our public results map shows purchase addresses and performance data drawn from public property records and estimates. It never shows client names or any personal details.

6. Overseas disclosure

Some of the providers above store data outside Australia, mainly in the United States (HubSpot, Google, Vercel, Meta) and, for the calculator, in the region where our Supabase project is hosted. Some of our team members and contractors also work from overseas, including the Philippines. Before we disclose information overseas we take reasonable steps to ensure the recipient handles it in a way consistent with the APPs, including contractual and access controls.

7. Cookies & analytics

The website uses cookies and similar technologies through:

• Google Analytics 4 and Google Tag Manager: to understand how the site is used.
• HubSpot tracking: to connect your visits with your enquiry if you submit a form or book a meeting.
• Meta Pixel (when enabled): to measure our advertising.
• Theme preference: a local setting that remembers light or dark mode. It stores no personal data.

You can block or clear cookies in your browser settings; the site will still work, though some embedded forms and the booking calendar rely on third-party scripts. You can also opt out of Google Analytics with Google’s browser add-on and manage ad preferences in your Meta account settings.

8. Marketing

If you download a report, book a consultation or subscribe, we may email you related information and occasional market updates. Every marketing email has an unsubscribe link, and you can opt out at any time by using it or by contacting us. Opting out of marketing doesn’t affect emails we need to send about an active engagement.

9. Storage & security

Personal information is stored in the cloud systems listed in section 5, protected by access controls, multi-factor authentication on staff accounts, encryption in transit and at rest, and limits on who can see client files. No system is perfectly secure; if a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

10. How long we keep it

• Enquiries that don’t become engagements: up to 2 years after our last contact, so we can pick up the conversation if you come back. You can ask us to delete it sooner.
• Client engagement records: 7 years after the engagement ends, to meet Australian tax, corporate and consumer law record-keeping requirements. This includes the financial information used to prepare your brief and complete your purchase.
• Marketing subscriptions: until you unsubscribe, after which we keep only the minimum needed to honour your opt-out.
• Website analytics: per the retention settings of each tool (Google Analytics is set to its default of 14 months).

When information is no longer needed, we delete or de-identify it.

11. Access, correction & deletion

You can ask us, at any time, to:

• Access the personal information we hold about you.
• Correct anything that is inaccurate, out of date or incomplete.
• Delete your information, or stop using it for a particular purpose.
• Unsubscribe from marketing.

Email hello@mogl.com.au or use the details in section 14. We’ll verify your identity, then respond within 30 days. There is no charge for a request. If we must keep some information (for example, engagement records within the legal retention period) we’ll tell you what and why, and delete the rest.

12. Complaints

If you think we’ve mishandled your personal information, please contact us first. We take complaints seriously, will acknowledge yours within 7 days and aim to resolve it within 30. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We review this policy when our tools, services or the law change. The date at the top shows the current version. Material changes will be noted on this page; continuing to use our services after a change means you accept the updated policy.

14. Contact

Privacy questions, access requests and complaints can be sent to our Privacy Officer:

Privacy Officer
SHREWDY AU PTY LTD (trading as MOGL)
Level 35, 477 Collins Street
Melbourne VIC 3000
Email: hello@mogl.com.au
Phone: 1300 600 046
Online: mogl.com.au/contact